Trust Centre
Your trust matters more than your business.
Construction is one of the most significant financial and emotional decisions most people make. The risks of appointing the wrong contractor — cost overruns, abandonment, unregulated work, disputes — are real and serious. This page sets out exactly how RCB earns and maintains trust, and how you can verify everything we say.
Independent Verification
How to verify RCB online.
We actively encourage you to verify RCB before making any commitment. A legitimate contractor welcomes scrutiny. Here is where to look.
Full verification guideGoogle Reviews
Search "RCB Design & Build" on Google to see our verified client reviews. Named, real, unedited.
Checkatrade
Our Checkatrade profile shows independently verified reviews and basic background checks.
Companies House
RCB is a registered UK company. Search Companies House to verify our registration and filing history.
Social Profiles
Instagram, Facebook and LinkedIn presence — check our project documentation and engagement.
Insurance Position
Our insurance position.
Insurance is not optional in professional construction. We maintain the following cover as part of our operating standard.
Public Liability Insurance
Covers third-party bodily injury or property damage arising from our work. Confirmation provided on request relevant to the agreed project scope.
Employer's Liability Insurance
Required by law where workers are employed or engaged. We maintain this cover as a standard operating requirement.
Contract Works / All-Risk
Covers works in progress against loss or damage. Insurance confirmation provided on request relevant to the agreed project scope.
Insurance confirmation is provided on request relevant to the agreed project scope. We do not publish live certificate details publicly.
Supply Chain
How we check our supply chain.
Every trade and specialist working on an RCB project is vetted before appointment. We do not use unknown or unverified subcontractors.
Where regulated or specialist work is required, RCB coordinates the correct professional route through suitable, competent, insured and appropriately registered specialists. This includes gas safety, electrical installation, glazing, structural and drainage work — each routed through the appropriate registered professional.
We request insurance certificates and, where relevant, registration evidence from every specialist trade. RAMS (Risk Assessment and Method Statements) are requested where the nature of the work requires them.
Regulated routes we coordinate:
Scope and Pricing
How we agree scope and pricing.
Written scope of works
Before any contract is signed, you receive a written scope of works document. This sets out exactly what is included in the project.
Itemised estimate
Our estimates are itemised by trade and element. You can see what each element costs — not just a headline figure.
Clear assumptions and exclusions
Every estimate sets out the assumptions it is based on and the items explicitly excluded. No surprises, no hidden scope.
No lump sums
We do not provide single-line lump sum quotes. A price without a scope is not a price — it is a guess.
Deposits and Payments
How we handle deposits and stage payments.
A professional contractor does not require 50% or more of the project value before work begins. Payment should be tied to progress.
RCB operates on a staged payment model where payment milestones are agreed in advance and tied to clearly measurable stages of completed work. This protects you and aligns our incentives with delivery.
Where a deposit is required — for materials procurement or mobilisation — the justification for it is explained clearly and agreed in writing before any payment is made.
Our staged payment principles
- Payment milestones are defined and agreed before work starts
- Each stage payment is tied to completed and verified work
- No large up-front payments without clear written justification
- Final retention or sign-off payment held until snagging is complete
- All payment terms set out in writing in the contract
Variations
How we handle variations.
Changes happen on construction projects. What matters is how they are managed. At RCB, no variation proceeds without your explicit written approval.
Change identified
A change to scope, specification or cost is identified — by either party.
Variation documented
RCB produces a written variation notice setting out the change, the cost impact and the programme impact.
Written approval before proceeding
Work does not proceed until you have approved the variation in writing. No exceptions.
Communication
How we communicate with clients.
Poor communication is one of the most common complaints in construction. RCB has a defined communication standard — you should always know what is happening on your project.
Our commitment
“You will never be left wondering what is happening on your project.”
Every week, you receive a written update — progress made, decisions needed, any changes flagged. This is not a best-efforts commitment. It is our working standard.
Handover and Aftercare
Handover and aftercare.
A project does not end the day the last trade leaves site. Structured handover and post-completion support are part of how RCB works.
Snagging list
Internal snagging inspection before client walkthrough. All items resolved before sign-off.
Building Control certificate
Completion certificate obtained from Building Control as part of standard project close-out.
Handover documentation
Warranties, guarantees, certificates and as-built information compiled and handed over.
Aftercare support
Post-completion support for snagging items that emerge, queries and follow-on works.
Due Diligence
What clients should check before appointing any builder.
This checklist applies to every contractor — including RCB. Use it every time.
Do they carry adequate public liability and employer's liability insurance?
Can they confirm insurance and competence for every trade involved?
Who is your single point of contact and how often will they update you?
What does handover include — Building Control certificate, snagging, documentation?
Next Steps
Ready to see the RCB difference?
Start with a conversation, send your drawings, or reach out directly on WhatsApp. No obligation, no pressure.